Help for Learners

What browsers can I use? Does Open Courses work on a mobile device?

D2L Open Courses is built on D2L's Brightspace platform. D2L is committed to performing key application testing when new browser versions are released. New and updated functionality is also tested against the latest version of supported browsers. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected.

You can find more information about our browser support here.
If you are still having problems logging in and the above solutions do not resolve your issue, please Contact Us.

I registered for a course but I cannot log in. What should I do??

There may be a few reasons that you cannot log in.   
  • You mistyped your email address as your ID when you created your D2L Open Courses account. If you did not receive a confirmation email that your registration was successful, that is the likely problem. Please re-register with your email address.
    •   
  • You have forgotten your password. If you have forgotten your password, please click the Forgot Password link on the My Account page. You will receive an email with a link allowing you to reset your password to the D2L Open Courses site.
    •   
  • You are using an ID and password for another site. There is no ability on this site to re-use an ID and password from another site that may be affiliated with the Content Provider of the MOOC. You must create an ID and password with D2L Open Courses and agree to the terms of the D2L Open Courses site.

    • If you are still having problems logging in and the above solutions do not resolve your issue, please Contact Us.

    I registered for a FREE course, why did I receive an Invoice?

    When you register for a $0.00 (free) course, an email will be sent to you confirming your order was processed and that the email address that you used to enroll into the course is a valid email address. You will not be charged for any $0.00 course you enrol in.

     

    Can I download or print course materials?

    Printing the course content is not an option for any course on this Site. Depending on the course you are enrolled in, Content Provider may provide portions of their course content as an electronic download.

     

    Do I have to be registered with a University or College to take courses on this system?

    Organizations are opening up their doors to all learners within their regions and around the world.

     

    While most MOOCs are open to registrants 13 years of age and older, certain MOOCs require you to have attained the age of majority in your jurisdiction to register and/or participate. 

    Are there prerequisites required to take a course?

    Most MOOCs do not require a prerequisite to be met before access is granted. Some MOOC facilitators may ask you to do an online pre-assessment quiz to help gauge your knowledge in the topics before opening up the rest of the content. In this case, they will guide you on what to do based on your pre-assessment results.

     

    Will I be able to contact the MOOC instructor?

    Once you register for a course, the instructor will give you different options to communicate with him/her. Please see the details inside of the course.

     

    How do I get an Open Courses ID and password?

    The first time you register for a MOOC in Open Courses, you will be asked to create an Open Courses ID and password.  You may then enrol in your first course.

     

    What type of content is available on the Open Courses site?

    The D2L Open Courses catalog will contain MOOCs that have open registration, those that are scheduled for the future and those that have been run in the past.  Each entry in the catalog has an abstract describing what to expect if you register.

     

    I already have an ID and password from other D2L / Brightspace systems, can I use that ID for Open Courses?

    While many organizations use Brightspace as their internal learning system, D2L Open Courses is a standalone site.  You must create a D2L Open Courses account.  If you already have a D2L Open Courses account, you can register for one or more MOOCs from any content provider listed on the Open Courses catalog.

    Do I have to pay to take Open Courses MOOCs?

    While most courses will be free to learners world-wide, some organizations may charge an up-front fee to take the course or a fee at other points in the course for those learners that want to obtain value-added services related to the course.

    Do Open Courses have any courses that count for credit?

    While most courses will not count for credit, some organizations may offer credit and if so, fees may apply. Please see the course abstract for more details on any fees.

    I've never used Open Courses before, how will I know how to use it?

    Once you have an Open Courses ID and password, learner Open Courses Basics help videos are available inside the Open Courses site.

     How is my data being used?

    To access the Materials on D2L Open Courses, you are required to create and use your unique email account and password as prompted when completing our online registration form.

    The information we obtain through your use of this Site, including your Data, is subject to our Privacy Policy which is incorporated by reference into the Terms of Use for each course. By using the Site, you also grant us the right to disclose your Data to third parties. We, our Content Providers, Partners and certain third parties may use the Data (i) in aggregate form for certain business purposes; e.g. to create other materials and services by performing statistical analyses of the collective characteristics and behavior of all users, and/or by measuring demographics and interests regarding specific areas of the Site; and (ii) to contact you if you have opted into receiving different forms of email communications.

    I want to remove my Open Courses account, what do I do?

    Please contact OpenCoursesSupport@D2L.com to request an account deletion. 

     


    Help for Instructors or Trainers that want to deliver an Open Courses course.

    I'm an instructor at an academic institution and I want to deliver a course on Open Courses. How do I get started?

    Please contact your institution's’s online learning administrator who will in turn contact info@D2L.com to kick off the process.

     

    I have content that I would like to offer in a course on Open Courses. How do I get started?

    Please contact us at info@D2L.com to kick off the process.

     

    My question has not been answered? How can I get more information about Open Courses?

    Please contact OpenCoursesSupport@D2L.com and someone will be in touch with you. Your question will be responded to within 2 business days.